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Privacy Policy

Last Revised: September 7, 2026

1. Introduction

Balindic Holidays ("we," "us," or "our") respects your privacy and is committed to protecting the personal data of our guests, website visitors, and clients ("you"). This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website www.balindicholidays.com, submit booking inquiries, or use our custom itinerary tools.

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2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing interest in our services or making bookings. This includes:

  • Contact & Identity Details: Full name, email address, phone/WhatsApp number, nationality, and language preferences.

  • Travel & Booking Preferences: Preferred travel dates, custom itinerary selections, group sizes, pick-up/drop-off locations, flight details, and special dietary or physical requirements.

  • Identification Documents: Passport details or national ID information when strictly required by third-party providers (e.g., fast boat operators or flight bookings).

  • Payment Data: Transaction details, receipt confirmations, and payment status. (Note: Direct card or banking credentials are processed securely via our third-party payment gateway providers like HitPay and are not stored directly on our servers).

  • Automatically Collected Data: Technical data such as IP address, browser type, device details, and site usage statistics collected via standard cookies to improve website functionality.

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3. How We Use Your Information

We use the personal data we collect for specific operational purposes, including and not limited to:

  • Fulfill & Manage Bookings: Organize your daily tours, arrange private drivers/transfers, coordinate custom itineraries, and issue third-party activity vouchers.

  • Customer Support & Real-Time Communication: Contact you via WhatsApp or email regarding itinerary updates, meeting point details, driver assignments, or real-time travel alerts.

  • Process Transactions: Facilitate secure payments, issue invoices, confirm deposits, and handle partial or full refunds.

  • Improve Our Platform: Analyze website usage data to optimize our "Build Your Own Itinerary" engine and site functionality.

  • Legal & Regulatory Compliance: Fulfill local Indonesian tax, accounting, and tourism reporting requirements.

 

4. Data Sharing & Disclosure to Third Parties

Balindic Holidays does not sell, rent, or trade your personal information to third parties. However, to execute your travel arrangements, we share necessary details with trusted partners:

  • Third-Party Service Providers: Private drivers, licensed tour guides, fast boat companies, adventure activity vendors, and hotel partners—strictly limited to the specific details required to fulfill the service (e.g., your name, pick-up location, and passport details if and when required).

  • Payment Gateways: Secure payment processors (e.g., HitPay) to authorize and complete transactions.

  • Legal Obligations: Government authorities, courts, or law enforcement agencies if required by applicable laws within the Republic of Indonesia.

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5. Data Retention & Security

  • Security Measures: We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse.

  • Retention Limits: We retain your personal data only as long as necessary to complete your travel bookings, resolve potential grievances, comply with legal/tax obligations, or fulfill the purposes outlined in this policy.

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6. Your Privacy Rights, Cookies & Opt-Outs

  • Data Access & Deletion: You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for the deletion of your personal information, subject to any legal obligations requiring us to retain certain records for tax or legal purposes.

  • Media & Promotional Content Opt-Out: As outlined in our Terms & Conditions, photos or videos captured by our guides or drivers during tours may be used on our official media channels. If you prefer not to have your media shared publicly, you may opt out at any time before or during your tour by notifying us in writing via email or WhatsApp.

  • Cookies & Tracking Settings: You can configure your internet browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact your user experience on certain interactive features of our website, such as custom itinerary builders.

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7. Policy Updates & Contact Information

  • Changes to This Policy: Balindic Holidays reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or payment gateway updates. Any modifications will be effective immediately upon posting on this page with an updated revision date.

  • Contacting Us: If you have any questions, concerns, or formal requests regarding your privacy or data handling, please reach out through our official channels:

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