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Terms and Conditions

1. Introduction & Acceptance of Terms​​​

Welcome to Balindic Holidays ("we," "us," "our," or the "Company"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and the booking of any tours, activities, or itineraries offered by Balindic Holidays. By accessing our website, browsing our itinerary options, or making a booking, you ("User," "Client," or "Customer") acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cancellation & Refund Policy. If you do not agree with any part of these Terms, you must not use this website or book any services with us. If you are making a booking on behalf of other individuals or a group, you confirm that you have the authority to accept these Terms on behalf of all participants in your group.​​

2. Services Provided​​

Balindic Holidays provides travel planning, tour operator, and excursion services in Bali. Our offerings include, but are not limited to:

  • Pre-Designed Itineraries & Multi-Day Tours: Curated travel plans spanning single days to multi-day packages.

  • Individual Excursions & Day Trips: Standalone activities, cultural tours, water sports, and sightseeing trips.

  • Customized & Tailored Experiences: Bespoke travel arrangements built around specific group needs, preferences, or special occasions.

  • Custom "Build Your Own Itinerary" Service: An interactive platform allowing users to select individual tours, activities, and destinations to submit a custom request. Our team reviews these submissions to build and confirm a personalized travel itinerary.

  • Private Airport & Inter-Hotel Transfers: Dedicated, private ground transportation between Denpasar (DPS) Airport, accommodations, and activity locations.

  • Private Chauffeur & Vehicle Rentals: On-demand hire of private vehicles with dedicated English-speaking drivers for flexible exploration.

  • Fast Boat & Island Hopping Arrangements: Ticket bookings and logistical coordination for fast boat transfers to neighboring islands (such as Nusa Penida, Nusa Lembongan, or the Gili Islands).

3. Booking & Payment Terms

  • Booking Request Process (Current Phase): All bookings, custom itineraries, and excursion requests submitted through this website are treated as inquiries. Submitting a request form does not constitute a confirmed booking. Our team manually reviews all requests, verifies availability, and communicates directly with guests via email or messaging channels to confirm details and finalize arrangements.

  • Direct Website Bookings (Future Implementation): As our online booking system expands, select pre-made itineraries and fixed tours will become available for direct instant booking and instant confirmation through our website.

  • Accepted Currencies: All prices are displayed and quoted in Indonesian Rupiah (IDR) and United States Dollars (USD). Where conversion applies, payments will be processed based on the prevailing exchange rate at the time of invoicing or transaction processing.

  • Payment Processing & Gateways: Payments are processed securely via authorized third-party payment service providers (including regional payment gateways such as HitPay). By initiating a payment, you agree to abide by the terms and conditions of the respective payment gateway provider.

  • Deposits & Final Payment: A deposit or full payment may be required to guarantee your reservation, as specified during the booking confirmation process. Full payment must be received prior to the commencement of any tour or service, unless an alternative payment arrangement (such as cash on arrival) has been explicitly agreed upon in writing.

  • Pricing Adjustments: We reserve the right to adjust tour prices due to unexpected increases in local supplier costs, government taxes, fuel surcharges, or park entrance fees. Any price modifications will be communicated prior to final booking confirmation.

4. Cancellation, Refund & Rescheduling Policy​​​

  • Customer Cancellations & Refund Tiers: Cancellation requests must be submitted in writing via official communication channels (email or official WhatsApp). Refunds are structured based on the notice provided prior to the scheduled tour start time:

    • 7 Days or More Notice: Cancellations made at least seven (7) full days prior to the start date of the tour or excursion are eligible for a 100% Full Refund.

    • Less than 7 Days Notice: Cancellations made within seven (7) days of the scheduled tour start date are eligible for a 50% Partial Refund.

  • Rescheduling Policy: Guests may request to reschedule their booked tours or itineraries without incurring additional administrative fees, subject strictly to tour availability and written approval from Balindic Holidays. All rescheduling arrangements will be communicated and agreed upon prior to final re-booking.

  • Weather Conditions & Third-Party Operator Discretion: Outdoor activities (such as ATV quad biking, white-water rafting, water sports, and fast boat transfers) operate subject to safety conditions.

    • The decision to proceed with, delay, or cancel an activity due to weather conditions rests solely with the local activity operator, not Balindic Holidays.

    • Balindic Holidays is not liable for operational decisions made by third-party suppliers.

    • If an operator cancels an activity due to extreme weather or safety hazards, Balindic Holidays will assist in offering an alternative date, a suitable substitute tour, or a refund corresponding to the supplier's refund terms.

  • Severe Unforeseen Circumstances & Discretionary Refunds: Cancellations requested within the 7-day window due to medical emergencies, severe travel disruptions, or unforeseen circumstances will be reviewed on a case-by-case basis. Any exceptions to the standard refund policy remain at the sole discretion of Balindic Holidays.

  • No-Shows & Late Arrivals: Guests who fail to show up at the designated pick-up location at the scheduled time, or who arrive significantly late without prior notice, will forfeit their booking. No refunds or free rescheduling will be provided for no-shows.

  • Refund Processing Time & Transaction Fees: Approved refunds will be processed using the original payment method. Please allow up to seven (7) business days for the refund to reflect in your bank account or payment provider statement. Balindic Holidays is not responsible for international bank transfer fees, currency conversion losses, or gateway processing charges deducted by financial institutions.

5. Customer Responsibilities & Rules of Conduct​​

  • Punctuality & Schedule Adherence: Adhering to agreed pick-up times, departure schedules, and activity start times is essential to ensuring a seamless and enjoyable experience.

    • Private vehicles and drivers are booked for specific daily time limits agreed upon in your itinerary. Any extension beyond the agreed daily duration may incur additional hourly charges, payable directly or invoiced by Balindic Holidays.

    • Delay Liability: If delays occur due to late guest preparation or scheduling changes initiated by the guest, Balindic Holidays and its operators are not responsible for missed attractions, shortened activity durations, or skipped itinerary stops.

    • Company Guarantee: If a delay or missed stop is caused directly by Balindic Holidays, our assigned driver, or our direct operations (excluding third-party force majeure or unexpected traffic disruptions), Balindic Holidays assumes full responsibility to adjust or compensate the experience accordingly.

  • Compliance with Instructions & Safety Guidelines: Guests must strictly follow all safety briefings, rules, cautionary warnings, and instructions provided by Balindic Holidays staff, local tour guides, private drivers, and third-party activity operators. Failure to abide by posted rules or direct safety instructions releases Balindic Holidays from any liability regarding resulting injuries or disruption.

  • Cultural Sensitivity & Respect for Local Customs: Guests are expected to respect culture, customs, and sacred sites.

    • Appropriate attire is mandatory at specific venues (e.g., wearing a traditional sarong and sash when entering temple grounds, or wearing required safety gear like helmets and life jackets during adventure activities).

    • Guidance on attire and etiquette will be communicated in advance and reinforced on-site by our team. Guests who are denied entry to sacred or regulated sites due to non-compliance with dress codes or respectful behavior do so at their own expense.

  • Communication of Grievances & Live Adjustments: To ensure high service standards, guests must immediately notify Balindic Holidays via official communication channels (WhatsApp or phone) if any grievances, service defects, or required itinerary adjustments arise during the tour. Giving us immediate notice allows our team to rectify issues on the spot. Balindic Holidays cannot be held liable for grievances reported long after a tour has concluded if no opportunity was provided to resolve the issue in real time.

  • Media Release, Feedback & Photo Usage:

    • Content Usage: Photos and videos captured during tours by our guides, drivers, or partner operators—as well as media voluntarily shared with Balindic Holidays—may be used for promotional purposes across our official website, social media, and marketing materials.

    • Opt-Out Right: Guests who prefer not to have their image or video footage published on public platforms must explicitly notify Balindic Holidays in writing prior to or at the start of their tour.

    • Guest Reviews: Feedback and reviews submitted following a tour will be published on our platforms to help future travelers.

  • Health Declarations & Physical Fitness: Guests are responsible for assessing their physical readiness for booked activities (e.g., trekking, rafting, diving). Guests must disclose any relevant medical conditions, pregnancy, mobility restrictions, or severe allergies prior to booking. Balindic Holidays reserves the right to decline participation in specific high-risk activities if safety standards cannot be met.

  • Respect for Property & Damage Fees: Guests are expected to treat vehicles, equipment, and partner facilities with care. Any intentional damage, extreme soiling of vehicles requiring specialized detailing, or loss of provided equipment caused by a guest will be billed directly to the guest.

6. Travel Insurance, Personal Property & Medical Disclaimer​​

  • Personal Belongings & Lost Property: All personal items, electronics, travel documents, jewelry, cash, and other valuables brought on tours, transferred in vehicles, or stored during activities remain solely at the guest's risk. Balindic Holidays, its assigned drivers, local guides, and partner operators assume no liability or financial responsibility for any loss, theft, damage, destruction, or misplacement of personal property at any point during a tour or transfer. Guests are strongly encouraged to inspect vehicles, accommodations, and activity sites before departing to ensure no personal items are left behind.

  • Third-Party Operator Insurance & Guest Due Diligence: Many third-party activity operators (e.g., white-water rafting, ATV quad biking, fast boat transfers, scuba diving) include basic, mandatory local emergency insurance as part of their service package.

    • It remains the guest’s responsibility to verify the extent and terms of such coverage prior to participating in the activity.

    • In the event of an incident where operator insurance applies, all claims, coverage decisions, and communications must be handled directly between the guest and the respective third-party operator.

    • Balindic Holidays will provide reasonable support and documentation to assist the guest or operator as required by Indonesian governing laws and policies, but does not act as an insurer or guarantor of third-party policies.

  • Mandatory Comprehensive Travel Insurance: Regardless of basic local insurance provided by third-party operators, Balindic Holidays strongly advises all guests to purchase comprehensive personal travel insurance prior to departure. A suitable policy should cover international medical care, emergency air evacuation, personal accidents, trip cancellations, and loss of personal belongings.

  • Medical Fitness & Health Hazards: Certain tours involve physical exertion, high altitudes, water entry, off-road driving, or unpaved terrain. Guests are individually responsible for ensuring they possess the health and fitness levels required for chosen activities and must disclose any medical conditions, mobility limitations, severe allergies, or pregnancy before booking. In the event of injury or sudden illness, emergency medical costs beyond third-party operator policy limits are the sole financial responsibility of the guest.

7. Limitation of Liability​​

  • Scope of Business Role: Balindic Holidays acts as an intermediary and organizer facilitating bookings between guests and independent third-party vendors (including hotels, transportation companies, fast boat operators, activity providers, and local guides). While we carefully select our partners, Balindic Holidays does not own, manage, or control these independent entities and cannot be held liable for their acts, omissions, negligence, or breach of contract.

  • Unforeseen Events & Discretionary Adjustments: Balindic Holidays is not liable for itinerary disruptions, delays, missed connections, or canceled activities caused by circumstances beyond our direct operational control, including severe traffic congestion, road closures, extreme weather, sea swell warnings, natural disasters, volcanic activity, public demonstrations, local ceremonies (Banjar road blocks or Nyepi restrictions), government regulations, or flight disruptions.

  • In such unforeseen circumstances, to ensure guest satisfaction, Balindic Holidays will, at its sole discretion, make every reasonable effort to adjust, re-route, or offer alternative itineraries where feasible.

  • Any potential adjustments will be made through open communication between both parties. If an agreed-upon alternative incurs additional third-party costs or operational fees, these charges will only be applied upon explicit acceptance by the guest.

  • While we strive to provide excellent alternative experiences, Balindic Holidays is under no obligation, force, or legal liability to alter, replace, or compensate for planned routes or activities disrupted by events outside our control.

  • Exclusion of Consequential Losses: To the maximum extent permitted by applicable law, Balindic Holidays, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages. This includes loss of enjoyment, emotional distress, lost income, additional lodging or transport costs incurred due to travel delays, or missed international flights.

  • Maximum Financial Liability: In any event where Balindic Holidays is found legally liable for a direct loss or failure of service, our maximum total financial liability to any guest shall not exceed the total amount actually paid by that guest to Balindic Holidays for the specific booking or service in question.

8. Intellectual Property Rights​​

  • Ownership of Content: All content featured on this website—including but not limited to custom-designed itineraries, text, tour descriptions, original photography, graphics, logos, brand names, visual interfaces, button icons, dynamic software code, custom Velo filtering algorithms, and interactive website features—is the exclusive property of Balindic Holidays or its content suppliers and is protected by local and international intellectual property and copyright laws.

  • Limited License & Prohibited Uses: Guests and website visitors are granted a limited, non-exclusive, non-transferable license to access and use this website solely for personal, non-commercial purposes, such as browsing travel services and submitting booking inquiries. Without the prior express written consent of Balindic Holidays, you strictly agree not to:

    • Copy, reproduce, modify, duplicate, re-sell, or re-publish any part of our website text, itinerary structures, or custom code.

    • Use data mining, robots, scraping tools, or similar automated data extraction techniques to extract content or code from this website.

    • Frame or utilize framing techniques to enclose any trademark, logo, or proprietary information of Balindic Holidays.

  • Protection of Proprietary Custom Itineraries: The custom itineraries, travel sequences, and bespoke trip concepts designed by Balindic Holidays represent valuable proprietary business intellectual property. Copying or commercially exploiting these tailored plans for unauthorized third-party commercial use is strictly prohibited.

  • Trademarks: "Balindic Holidays," our logo, taglines, and associated domain names are registered or unregistered service marks of Balindic Holidays. They may not be used in connection with any product or service that is not provided by Balindic Holidays in any manner that is likely to cause confusion among customers or disparage our brand.

9. Privacy Policy Reference​​

Your privacy and data security are fundamental to us. The collection, storage, and use of any personal information provided through this website—such as your name, email address, phone/WhatsApp number, payment information, or travel preferences—are governed by our dedicated Privacy Policy.

By accessing our website, submitting booking inquiry forms, or using our "Build Your Own Itinerary" engine, you consent to the collection and use of your information as outlined in our Privacy Policy. For complete details on how we collect, protect, and process your personal data, as well as your rights regarding data access and deletion, please review our full Privacy Policy Page.

10. Governing Law & Dispute Resolution​​

  • Governing Law: These Terms & Conditions, as well as any contracts, bookings, or disputes arising out of or in connection with our website or services, shall be governed by, construed, and enforced in accordance with the laws of the Republic of Indonesia.

  • Amicable Negotiation & Mediation: In the event of any disagreement, grievance, or legal dispute arising between you and Balindic Holidays, both parties agree to first make a good-faith effort to resolve the matter informally through direct consultation, negotiation, and written communication.

  • Jurisdiction & Venue: If a dispute cannot be resolved through informal negotiations within thirty (30) days, both parties irrevocably submit to the exclusive jurisdiction of the competent District Court of Denpasar (Pengadilan Negeri Denpasar) in Bali, Indonesia. You explicitly waive any objections to this forum based on venue inconvenience or foreign legal jurisdiction.

11. Changes to Terms & Conditions​​

  • Right to Modify: Balindic Holidays reserves the right, at its sole discretion, to modify, update, revise, or replace any part of these Terms & Conditions at any time without prior individual notice. Reasons for updates may include changes to operational workflows, integration of new payment gateways or direct booking functionality, updates to local government regulations, or adjustments to cancellation policies.

  • Notice of Updates: Any modifications will become effective immediately upon being posted on this page, accompanied by an updated "Last Revised" date at the top of these Terms.

  • Continued Acceptance: It is your responsibility to review these Terms periodically for changes. Your continued access to or use of our website, inquiry engines, or booking services following the posting of any revisions constitutes your binding acceptance of those modified Terms & Conditions.

12. Contact Information​​

If you have any questions, concerns, formal notice submissions, or inquiries regarding these Terms & Conditions, your bookings, or our services, please contact Balindic Holidays through any of the following official channels:

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